Privacy Policy
Last updated: April 2026.
Who we are
Tony's Mobile Vets Holdings Limited(“we”, “us”, “our”) is the data controller. Registered office: 6 Kelvin Court, 24-26 Marlborough Road, Richmond, TW10 6JS. Company number: 16225273. Contact: hello@tonysmobilevets.com.
What data we collect
We may collect the following personal data:
- Name, email address, phone number, postal address
- Pet information (name, species, breed, age, medical history)
- Booking and appointment data
- Payment information (processed securely via Stripe)
- Website usage data (via cookies, with your consent)
How we use your data
- To provide veterinary services and manage appointments
- To manage your Pack Membership
- To communicate about your pet's care
- To send marketing communications (only with your consent)
- To improve our website and services
Legal basis for processing
We process your data based on: performance of a contract (providing vet services), legitimate interests (running our business), consent (marketing emails), and legal obligation (regulatory requirements).
Data sharing
We may share your data with: our clinical team, Klaviyo (email marketing), Stripe (payment processing), Google Analytics (website analytics, with your consent). We never sell your personal data.
Your rights
Under UK GDPR, you have the right to: access your data, rectify inaccurate data, erase your data, restrict processing, data portability, object to processing, and withdraw consent. Contact us at hello@tonysmobilevets.com to exercise these rights.
Data retention
We retain veterinary clinical records for a minimum of 7 years as required by RCVS guidance. Marketing data is retained until you withdraw consent. Financial records are retained for 6 years as required by HMRC.
Contact
For data protection queries, contact us at hello@tonysmobilevets.com or write to our registered office at 6 Kelvin Court, 24-26 Marlborough Road, Richmond, TW10 6JS.